Dear Plan Navigators people, families and supporters.
We regret to inform you that we will be closing our Support Coordination service. This very difficult decision was made by the Board, as we are no longer able to sustain the financial viability of providing a high-quality, person-centred service. From now until the end of September, we will be transitioning out of Support Coordination.
During this transition period, our priority remains to meet the immediate needs of people, and to provide support through the transition to an alternative trusted provider of the person’s choosing. We understand that this change will be challenging. We are here to assist people and their supports throughout this process – to ensure a smooth transition.
We extend our heartfelt gratitude to the people we have had the honour of working alongside. If you have any questions or concerns regarding how this change may affect you, please reach out to your Support Coordinator or contact our team at 08 6118 9450.
Thank you for your understanding
Sincerely, Plan Navigators
FAQ
Why is Plan Navigators closing?
Over the past four years, the National Disability Insurance Scheme (NDIS) has not increased the rate we receive for our services. During this time, Plan Navigators has worked hard to absorb these additional costs, but we are now at a point where we can no longer do this.
When will my service be closing with Plan Navigators?
- Support Coordination Service will close by 30th September 2024.
- Plan Management Service with close by 20th December 2024.
What other service providers can work with me?
Your Support Coordinator or Plan Manager from Plan Navigators will work with you to find another service provider. We will help you contact the new service and support you move across to them.
Are other services like Inclusion WA also closing?
No. Inclusion WA will continue to provide its services, including individualised mentoring and support, social and community support, and employment support.
What do I need to do now?
You do not have to do anything right now. Your Support Coordinator or Plan Manager will contact you to work together to find a new service.
