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Support Coordination

Support Coordination means helping you navigate the NDIS and getting the most out of your NDIS Plan

What does it mean?

  • A Support Coordinator helps you understand the NDIS and how you can get the most out of your plan
  • NDIS provides ‘Support Coordination’ funding in your NDIS plan for this role
  • They help you to find the right supports and services to help you achieve your goals
  • They help you work out a budget for each support and service you choose to use
  • They help you learn how to resolve issues that may come up with your supports and services
  • They help you learn about service agreements and understanding them
  • They help you to prepare for your NDIS plan review meetings

What are the skill sets of Plan navigators Support coordinators

  • We understand self management and plan management really well and help people who are self managing to get the most out of their plan
  • We are skilled in supporting people to become the employer of their own staff
  • We are skilled in supporting people to recruit for staff
  • We are skilled in developing Individual Living Option (ILO) quotes
  • We have strong knowledge base of supports and services available in the WA community
  • We help people think creatively around how they want to use their plans and what is important to them
  • We understand Assitive Technology quoting requirements and help people through this process

What do you need to know?

  • Plan Navigators is registered for Level 2 Support Coordination
  • Not everyone is funded by the NDIS to recieve Support Coordiantion funds
  • If you were not funded for Support Coordination we can help you understand how you can use your NDIS plan to access this support from us

Liz’s Story

Liz's transition to becoming a Self-Manager was an easy one. She was frustrated with her NDIS agency-managed plan as she was only allowed to use NDIS-registered service providers. This limited her in really being able to access the right supports and services. She required flexibility and responsive service delivery to achieve her goals.

Liz was supported by Plan Navigators to request from the NDIS that her next plan be part self-managed and part agency-managed. Liz begun self-managing her core funds. She worked with her Support Coordinator at Plan Navigators to learn how to use the NDIS MyPlace portal, make claims and pay her own invoices.

After self-managing part of her plan, Liz soon realised she lacked real choice and control in other parts that were still agency managed, like her Improved Daily Living budget. She was frustrated by how little control she had over how the therapy provider was using her funds. So when it came time for her NDIS plan review, Liz opted to self-manage her whole plan.

Liz found it made a big difference to be in control of her budget and keep track of where and on what her funding is spent. Self-managing allowed Liz to access different therapy services that met her specific needs. She found it empowering to be able to keep her chosen providers accountable for how her funds were being used. They couldn't just bill against her funding for providing a service without her approval.

Liz discovered that having the right support to learn how to take on some of the responsibilities makes it much easier to transition from an agency-managed plan to a self-managed one. Liz’s next goal is to take the brave step towards directly engaging her own support staff.





Achieve your goals with Plan Navigators

Let us help you take more control over your services and funding.

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