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Sarah’s story

With support from her family, Sarah was Self-Managing the state funding she received from Disability Services.

Under this funding model, they had private support workers who they paid cash. Sarah and her family were not made aware of their responsibilities regarding withholding tax.

When Sarah became eligible to transfer to the NDIS, she opted for her NDIS plan to be plan managed. Sarah wanted to continue with her current support workers, but her support workers did not want to get an ABN. This meant Sarah had to become an employer.

Sarah (with support from her family) contacted Plan Navigators to discuss their situation. We supported Sarah and her family in understanding the process of becoming an employer and the tasks they would be responsible for.

Plan Navigators’ Payroll Support provided;

  • Support to understand how to register for a Workers Payer Number (WPN)
  • Different options for the payroll tool that best suits their needs
  • Support for Sarah and her family on how to use their chosen payroll system
  • Support to learn how to enter time-sheets and process staff wage information
  • Support to understand suitable worker’s compensation policy
  • Support to find a suitable BAS agent who is able to act on their behalf to the ATO and help make superannuation payments to staff
  • Support as their Plan Manager to claim the wage information from Sarah’s funding and pay staff on her behalf
  • Support to understand staff contracts and help Sarah and her family provide contracts to staff


Sarah and her family have found that with the right support and information, becoming an employer has not been too scary.